if I was in Germany and needed a locksmith....I believe I could call Jayson and his crew and they would find a way to "make it happen". Hands down, the best locksmith in the world. I have used him for 10 years and he has never been anything but TOP OF THE LINE. So glad to have this guy in my arsenal of "go to" people to help if I need them.

Donnie Eden, White House, TN

I love doing business with locals! It was dark outside and I was locked outside my house alone. The first locksmith I called had to redirect my call multiple times and everyone sounded foreign. This was not comforting. I finally hung up and called Empire. Jayson was polite and professional. He arrived on time, presented me with a business card, and opened my door quickly. I hope I never need a locksmith again. But if I ever do, I'll definitely call Empire Lock & Alarm again. Highly recommend them!

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Mabel Shelton, TN

I thought my new SUV had a transponder chip. A few other locksmiths wanted to charge me around $150.00. I was going to take it to the dealer, then I called Jayson with Empire. He said "there's a pretty good chance that it DIDN'T have a chipped system, lets try a regular key first." WOW it worked!!!!!!! He saved me $150.00. BEST LOCKSMITH EVER.

Tommy Still, Lebanon, TN

I've had to use Empire a couple times already and they were professional, prompt, fair, and were so nice while they were there! I personally continue to recommend this company and encourage everyone to save this # under LOCKSMITH in their phone.

Jennifer Martin, Bowling Green, KY

Empire Lock & Alarm is fully licensed by the State of Tennessee as a Locksmith company TN LS #000355

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We know we will NEVER be as "cheap" as some locksmiths and we're OK with that!  We will NEVER cuss you or call you stupid.

When you think about it, who in their right minds would ever want some grumpy old locksmith that brags about being "cheap" working on their locks anyway? 

W-9 info

We are ALWAYS happy to assist in an emergency BUT we have noticed companies taking advantage of this. IT IS YOUR RESPONSIBILITY TO REQUEST ANY PAPERWORK NEEDED BY YOUR COMPANY  PRIOR TO REQUESTING SERVICES. Our W9 is listed for your convenience. If you call and request a copy of our COI, or to be added as additionaly insured AFTER services have been rendered, YOU will be billed a one time $150.00 fee to set you up as a client.  THIS is NON NEGOTIABLE, 

Emergency or Same Day service is available for commercial clients.

Our minimum rate for this service is $125.00 trip & $125.00​ for up to 1 hour of labor.

PAYMENT IN FULL IS REQUIRED AT THE TIME SERVICES ARE RENDERED unless prior arrangements have been made. Cancellation after our technician is dispatched. 

We charge a "trip charge" for each location we travel to, this covers our technicians travel time and gas. Once a technician is dispatched to your location YOU  have control over the disposition of these services, as sending a technician to you prevents us from sending that technician to others at that time. The service call must be paid in full at the time this service is rendered.  If you choose not to pay for this service after it has been provided we will be required to file charges for theft of services.  2017 Tennessee Code  Title 39 - Criminal Offenses Chapter 14 - Offenses Against Property Part 1 - Theft  § 39-14-104. Theft of services.

Universal Citation: TN Code § 39-14-104 (2017)

  • (a) A person commits theft of services who:

    • (1) Intentionally obtains services by deception, fraud, coercion, forgery, false statement, false pretense or any other means to avoid payment for the services;

    • (2) Having control over the disposition of services to others, knowingly diverts those services to the person's own benefit or to the benefit of another not entitled thereto; or

    • (3) Knowingly absconds from establishments where compensation for services is ordinarily paid immediately upon the rendering of them, including, but not limited to, hotels, motels and restaurants, without payment or a bona fide offer to pay.

  • (b) Any individual directly or indirectly harmed by a violation of subsection (a) shall have legal standing to report such violations to law enforcement and testify in support of corresponding criminal charges.