SERVICES

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Have you lost your home or office keys? Are you firing an employee or getting a divorce? Have you bought a new home and just don't know who had a key?  Stop worrying  and call us.?

Even if you're the first occupant of the property, you never can be sure how many copies of your keys exist. We typically charge a fee to re-key each individual lock. We do a lot of work for apartment complexes and investors with rental property.

We recently had a complaint from a client that wanted all of his locks keyed alike, he was quoted a price and we scheduled him with one of our locksmiths. Although his home was "NEW" the storm door locks were not compatible with his door locks. His contractor simply didn't know much about lock hardware and ordered the wrong locks. The guy didn't think he should have to buy new locks. One thing to remember, we are NOT magicians.  If the locks are not compatible, other than replacing the non compatible locks, there is not much we can do. See the picture below to know what kind of locks you have.

Have you lost your home or office keys? Are you firing an employee or getting a divorce? Have you bought a new home and just don't know who had a key?  Stop worrying  and call us.?

Even if you're the first occupant of the property, you never can be sure how many copies of your keys exist. We typically charge a fee to re-key each individual lock. Most homes have multiple doors with multiple locks, rekeying can get expensive. 

One thing to remember, we are NOT magicians. Just because you would like to have all of your locks

Empire Lock & Alarm is fully licensed by the State of Tennessee as a Locksmith company TN LS #000355

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We know we will NEVER be as "cheap" as some locksmiths and we're OK with that!  We will NEVER cuss you or call you stupid.

When you think about it, who in their right minds would ever want some grumpy old locksmith that brags about being "cheap" working on their locks anyway? 

W-9 info

We are ALWAYS happy to assist in an emergency BUT we have noticed companies taking advantage of this. IT IS YOUR RESPONSIBILITY TO REQUEST ANY PAPERWORK NEEDED BY YOUR COMPANY  PRIOR TO REQUESTING SERVICES. Our W9 is listed for your convenience. If you call and request a copy of our COI, or to be added as additionaly insured AFTER services have been rendered, YOU will be billed a one time $150.00 fee to set you up as a client.  THIS is NON NEGOTIABLE, 

Emergency or Same Day service is available for commercial clients.

Our minimum rate for this service is $125.00 trip & $125.00​ for up to 1 hour of labor.

PAYMENT IN FULL IS REQUIRED AT THE TIME SERVICES ARE RENDERED unless prior arrangements have been made. Cancellation after our technician is dispatched. 

We charge a "trip charge" for each location we travel to, this covers our technicians travel time and gas. Once a technician is dispatched to your location YOU  have control over the disposition of these services, as sending a technician to you prevents us from sending that technician to others at that time. The service call must be paid in full at the time this service is rendered.  If you choose not to pay for this service after it has been provided we will be required to file charges for theft of services.  2017 Tennessee Code  Title 39 - Criminal Offenses Chapter 14 - Offenses Against Property Part 1 - Theft  § 39-14-104. Theft of services.

Universal Citation: TN Code § 39-14-104 (2017)

  • (a) A person commits theft of services who:

    • (1) Intentionally obtains services by deception, fraud, coercion, forgery, false statement, false pretense or any other means to avoid payment for the services;

    • (2) Having control over the disposition of services to others, knowingly diverts those services to the person's own benefit or to the benefit of another not entitled thereto; or

    • (3) Knowingly absconds from establishments where compensation for services is ordinarily paid immediately upon the rendering of them, including, but not limited to, hotels, motels and restaurants, without payment or a bona fide offer to pay.

  • (b) Any individual directly or indirectly harmed by a violation of subsection (a) shall have legal standing to report such violations to law enforcement and testify in support of corresponding criminal charges.